IMPORTANT NOTICE: WE ARE FULLY OPERATIONAL AND DELIVERING GOODS.

 

Delivery

 

Q: HOW LONG DOES IT TAKE TO DELIVER MY ITEM?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area.

Q: WHAT SHOULD I DO IF MY ORDER IS NOT DELIVERED ON TIME?

We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

Q: WHAT DO I DO WHEN I'M MISSING AN ITEM FROM MY DELIVERY?

We may have sent your items in separate packages, please check your emails and see if any of your items will be arriving separately. Please check your delivery notes from each part of your order to make sure that you are not missing anything.

 

Returns

 

IMPORTANT NOTICE: Due to Hygiene and Health reasons all Masks cannot be returned.

Q: HOW DO I RETURN A PURCHASED PRODUCT?

Due to the nature of our business, we work with different suppliers and as such each has a unique policy. Should you be unsatisfied in any way, Kindly send us an email to hello@africannational.co.za with regards to your purchase and the reason for the return. We will then communicate with the supplier and provide a resolution.

Q: CAN I RETURN MORE THAN ONE ITEM IN THE SAME PACKAGE?

We work with different suppliers therefore returns should always be made as it was received. This will allow us to fast track the process and provide you your desired result in the fastest time possible.